Terms and Conditions

Return Policy

Beauty Depot is committed to providing high quality products and service to our customers.  In the rare instance that you may find dissatisfaction with our products and need to request a return please refer to our Return Policy below.

Exchanges:

Exchanges can be made or Warehouse Credit offered if the product is in its original condition and has not been opened. Exchanges must be made within 30 days of purchase. Customers must call customer service prior to shipping product to obtain an RMA (Return Materials Authorization) number. To obtain an RMA number please call us at 1-866-443-2494

PLEASE NOTE: ALL RETURNS WILL REQUIRE AN RMA NUMBER AND A TRACKING NUMBER.

Defective Products:

Beauty Depot will replace any products that are defective within 30 days of purchase date.  Upon the product being returned, Beauty Depot will ship a replacement product at our expense.

Products Lost or Damaged In Transit:

Beauty Depot will do everything in our power to ensure prompt delivery on all orders.  However, due to acts of nature and others issues there are times when our chosen carriers are not able to perform the service requested.  If this happens please contact customer service and a claim will be filed with the responsible carrier.  This typically takes 7-10 days to resolve.  In the mean time, if you wish, another order can be placed and shipped.  If the filed claim results in a refund we will reimburse the full amount to you in the form of credit or a refund.

Terms & Conditions

It is the responsibility of the salon/client to ensure complete customer satisfaction to the end user in relationship to all Beauty Depot products.  This would include but is not limited to the consultation, selection of product, application of product and any advice or counsel given regarding the said product.

Beauty Depot may use a number of qualified carriers including but not limited to Fed-Ex, USPS, UPS and DHL.  We cannot guarantee the performance of these said carriers and as a result are not held liable for lost, late or damaged packages.  Should you encounter one of these situations or one similar, please call 1-866-443-2494 and a customer service representative will assist you in filing a claim, if possible with the respective carrier.

Orders received before 2:00 pm MST will ship the same business day.  Orders received after 2:00 pm MST will ship the following business day.  Please note that business days refer to Monday - Friday and exclude holidays.

**USPS First Class Mail doesn't offer tracking numbers. Buyer assumes all responsibility for any lost or damaged packages when choosing this option. This is the reason they are able to offer it so cheap compared to their other shipping options.

Disclaimer

Beauty Depot does not endorse the resale of its products on internet retail sites and as a result cannot be held responsible for goods purchased from these sites.

We may take legal action if necessary against any individuals or entities using the Beauty Depot name, logos or script taken from its websites or promotional material.

To obtain the rights to publish our logos or names on websites, magazines or other related articles please contact info@beautydepot.com.